Privacy Policy

To provide personalized holiday packages, airline bookings, hotel reservations, and visa processing, we collect the following categories of information:

• Personal Identification: Full legal name (as per passport), date of birth, gender, nationality, passport number, date of issue/expiry, and passport photo copies necessary for international travel ticketing and embassy visa submissions.
• Contact Details: Email address, mobile telephone number, WhatsApp contact, billing address, and home/business address.
• Travel Details & Preferences: Travel dates, flight itineraries, room preferences, dietary requirements, co-traveler/family details, and emergency contact details.
• Payment & Billing Details: Transaction references, billing address, and payment method information. We utilize PCI-DSS certified third-party payment gateways; MHM Travels never stores complete credit/debit card numbers or CVV codes on our servers.
• Technical & Usage Data: IP address, device type, operating system, browser type, and anonymous site engagement metrics to enhance your browsing experience.

MHM Travels uses your personal information strictly for legitimate commercial and travel operational purposes, including:

• Facilitating flight ticket reservations, hotel check-ins, cruise bookings, and rail passes.
• Managing visa consultations, appointments, and documentation with foreign embassies, consulates, and authorized visa application centers (e.g. VFS Global).
• Issuing travel insurance policies, invoices, booking vouchers, and confirmation letters.
• Providing 24/7 client support, emergency travel assistance, and flight status updates.
• Complying with aviation security, customs, immigration, and international border control legal regulations.
• Sending customized promotional offers, travel alerts, and seasonal deals (which you can opt out of at any time).

We do not sell, rent, or trade your personal data to any marketing third parties. We only share necessary personal information with trusted service providers to complete your travel arrangements:

• Travel Suppliers: Airlines, hotel partners, ground transport operators, local tour guides, and cruise liners.
• Embassies & Consulates: Diplomatic missions, immigration authorities, and visa processing agencies for lawful visa issuance.
• Payment Processors: Licensed banks, payment gateways, and fraud prevention entities.
• Legal & Regulatory Authorities: Government bodies or law enforcement agencies when mandated by court orders or applicable statutory laws.

We employ strict industry-standard technical, administrative, and physical security measures to safeguard your information against unauthorized access, loss, misuse, or alteration:

• All web communication is encrypted using 256-bit Secure Sockets Layer (SSL/TLS) encryption.
• Access to client files and passport records is strictly restricted on a need-to-know basis to authorized travel consultants.
• Digital records are stored in secure, backed-up servers with enterprise firewalls.

Subject to applicable laws and verification of identity, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updates to inaccurate or incomplete information.
• Request deletion of your personal data where it is no longer required for travel fulfillment, accounting, or legal compliance.
• Opt-out of receiving promotional email and SMS notifications at any time.

MHM Travels reserves the right to amend or update this Privacy Policy from time to time to reflect evolving regulatory frameworks or changes in our operational procedures. Any updates will be published on this page with an updated effective date. Continued use of our booking services constitutes acceptance of the revised terms.