Refund & Payment Policy
Effective & Last Updated: November 2026
At MHM Travels (Make Holidays Memorable), our goal is to deliver seamless luxury travel experiences with absolute financial clarity and transparency. This policy sets forth our official terms governing booking deposits, milestone payments, cancellation fees, non-refundable inclusions, and refund processing timelines.
1. Payment Terms & Booking Milestones
To confirm reservations with airlines, luxury hotels, and local ground operators, payments are structured according to the following schedule:
Booking Deposit (Token Amount)
A minimum deposit of 25% to 30% of the total package value is required at the time of initial booking confirmation. For flight-inclusive packages, 100% of the airfare must be paid upfront to guarantee ticketing rates.
Second Milestone Payment
An additional 40% of the package cost is payable 30 to 45 days prior to the travel departure date (or prior to visa submission if required by foreign missions).
Final Balance Payment
The remaining balance (100% payment) must be cleared at least 15 to 21 days prior to departure date. Vouchers, hotel confirmation codes, and final tickets are released only upon receipt of full settlement.
* Note: For peak season travels (Christmas, New Year, Diwali, Summer Vacations), 100% non-refundable advance payment may be required at the time of booking per hotel and airline mandates.
2. Accepted Payment Methods & Forex
We accept payments through secure, regulated financial channels:
- Bank Transfer: NEFT, RTGS, and IMPS directly to MHM Travels official corporate current accounts.
- UPI & QR Code: Google Pay, PhonePe, Paytm, and BHIM UPI handles.
- Credit & Debit Cards: Visa, MasterCard, RuPay, and American Express processed via encrypted payment gateways.
- Foreign Exchange / TCS: As per Reserve Bank of India (RBI) regulations and the Liberalised Remittance Scheme (LRS), Tax Collected at Source (TCS) will be levied on outbound foreign tour packages where applicable by statutory law.
3. Cancellation Schedule & Deductions
In the event that you must cancel your booking, the following standard cancellation slabs will apply based on the date your written cancellation request is officially received by our team:
| Cancellation Notice Period | Cancellation Charge | Eligible Refund |
|---|---|---|
| 45 or more days prior to departure | 10% of total tour package cost | 90% of tour cost* |
| 30 to 44 days prior to departure | 25% of total tour package cost | 75% of tour cost* |
| 15 to 29 days prior to departure | 50% of total tour package cost | 50% of tour cost* |
| 0 to 14 days prior / No-Show | 100% of total tour package cost | 0% (Non-refundable) |
* Note: Cancellation fees are calculated after deducting non-refundable supplier costs (e.g. non-refundable flights, visas, and peak hotel lock-ins) as outlined below.
4. Non-Refundable Components
Regardless of cancellation timing, the following items are strictly non-refundable once committed or processed:
- Visa Fees: Embassy processing fees, VFS/consular charges, courier fees, and MHM administrative documentation charges are 100% non-refundable once filed, regardless of whether the visa is granted, delayed, or rejected by immigration authorities.
- Airfare: Flight cancellations and date changes are governed strictly by the respective airline fare rules. Non-refundable promotional or group tickets cannot be refunded.
- Peak Holiday Stays: Hotel reservations during high season, trade fairs, festivals, or New Year periods subject to 100% lock-in by hoteliers.
- Permits & Special Attractions: Non-refundable tickets for specific attractions (e.g., helicopter flights, wildlife safari permits, luxury rail bookings, private boat charters).
5. Refund Processing Timelines
When a refund is approved by MHM Travels:
- Cancellation requests must be submitted in writing from the registered traveler email to info.mhmtravels@gmail.com.
- Refund calculation and audit verification takes approximately 5 to 7 business days.
- Once approved, the refund will be credited back to the original source of payment (same bank account or card) within 7 to 14 business days, subject to intermediary banking clearing cycles.
- MHM Travels issues a formal Credit Note / Refund Statement specifying all deductions and net refund calculations.
6. Unforeseen Events & Force Majeure
In cases where travel cannot occur due to events beyond human control (such as acts of God, extreme weather, volcanic eruptions, armed conflicts, civil unrest, airline insolvencies, pandemic border closures, or government travel bans):
- MHM Travels will actively coordinate with airlines and hotel partners to secure date alterations, credit shells, or travel vouchers for future use wherever possible.
- Direct cash refunds will be subject solely to actual cash recoverability from our third-party airline and overseas ground suppliers, after deducting reasonable operational overheads.
Billing & Refund Inquiries
For any clarification regarding your payment invoice, milestone receipts, or cancellation requests, reach out directly to our accounts team: